Returns & Exchanges

We want you to be delighted with your purchase from The Chiswick Gift Company; however, if you are not entirely satisfied, you can return your items within 30 days of receipt. Please ensure that all products are returned in their original packaging and in a resaleable condition.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a Return Authorization code.

2

Package Your Item

Securely pack your items in their original packaging, ensuring the Return Authorization code is clearly included inside the parcel.

3

Ship the Parcel

Send your return via a tracked postal service to our warehouse address; please retain your proof of postage until the refund is processed.

4

Receive Your Refund

Once we receive and inspect your return, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing