Frequently Asked Questions

Everything you need to know about shopping with The Chiswick Gift Company

What are your standard shipping times?

We aim to process all orders within 1-2 business days. Standard delivery typically takes 3-5 working days, while express options are available at checkout for faster arrival.

Can I include a personalized gift message with my order?

Yes, we offer a complimentary gift message service. You can enter your personalized note in the 'Gift Message' box during the checkout process, and we will include a printed card in the package.

What is your return policy?

We offer a 30-day return policy for most items. Products must be returned in their original packaging and unused condition. Please note that personalized or perishable goods are non-refundable unless faulty.

Do you ship internationally?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country and weight of the order.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.